merseytravel fast tag login

Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. For maximum convenience we recommend fixed monthly Direct Debit payments to your Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. What is the maximum gross vehicle weight permitted in either of the tunnels? Before using our Get in Touch option, check out our frequently asked questions below. We aim to have normal service resumed as swiftly as possible. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. Registering for T-FLOW is free. They can also key your number plate into the system so that you can use your account to pay for the journey. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. you receive the mobility supplement of a War Pension. Check out some of our frequently asked questions online. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. The discount is only available to class 1 vehicles, i.e., a car or small van** These cameras will read vehicle number plates and activate the payment process if they are registered to an account. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. (h) The User shall . In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. 8. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. Share Your Details. We are sorry for any inconvenience caused. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. T&C apply. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. Receipts are available for viewing and downloading up to 6 months after your journey. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk You can call our Customer Service Contact Centre on 0151 330 1004. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. (Form to be completed in black . If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. To update, visit bit.ly/3GgiZ2h . If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. This same problem is also common with the letter D and C etc. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Take your form, a passport. You are over 65 and receive the highest rate of Attendance Allowance. . Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. You can apply for free travel through the Mersey Tunnels if: Penalty surcharge 60. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. No trains are running from the station. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. What if I have multiple cars in my household? Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. The easiest way to apply for Merseylink membership is online here. Get in Touch Before. You will be asked to enter you card numbers, expiry date and year. To login with Merseytravel fast tag account login, you can use the official links we have provided below. No trains are running from the station. You can check how much you spend and keep track of the journeys you have made via our online account management system. A VRN can be linked to only one T-FLOW Account. Share Vehicle Details. If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. If your vehicle is stolen you must report it to us immediately, either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. What do I need to qualify for concessionary travel? or Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. 3. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www.merseytunnels.co.uk Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. Merseytravel reserves the right to refuse any incomplete Application. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. Log in to manage your Mersey Tunnels account. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. Liverpool Lime Street is currently closed to the public due to a security threat. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. No discounts will be given on cash or card payments. If you have not told us that you have changed your vehicle you will have to pay the full toll. If this information changes, for any reason, you must notify us immediately. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Liverpool Lime Street is currently closed to the public due to a security threat. You must travel through an attended toll booth to receive the free journey. Nothing in these terms will affect those legal rights. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. We are sorry for any inconvenience caused. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. The new video tolling system only applies to T-FLOW or Fast Tag account holders. You may appeal within one month of the date of your decision outcome. as the ANPR Camera will only read those approved by the DVLA. Receipts are available for viewing and downloading up to 6 months after your journey. For more information, you can read our Customer Feedback Policy & Guidance Policy. Fast Tag users will be unable to top up their account during this time and we would advise users to top up their account in advance and avoid any inconvenience or delays to their journeys. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. We are sorry for any inconvenience caused. As was previously the case, a number of vehicles can be added to one account for electronic payment. Customers have the option to open a personal or business T-FLOW Account. To make a claim, simply click on the compensation tab below . Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Last updated on: 2021-08-30 Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. What if I dont want to register my vehicle for T-FLOW? You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. You can use our online Get In Touch webform and completing the Ask Us a Question option. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. Penalty surcharge 60, 200 per hour. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. You can access your account and statement information. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. Further information can be found at on the Governments website. How do I calculate my monthly Direct Debit Payment? Personal accounts are restricted to a maximum of 4 Users. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. You need to contact Merseytravel directly on tag@merseytravel.gov.uk. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. The documents you should supply are: You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. If you do not register, proving eligibility, the full cash toll rate will apply. or Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. You can register a vehicle to only one T-FLOW account. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Or, you can visit a Merseytravel Centre in person for further support. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels One of the benefits of T-FLOW is that you can manage your account online. Merseytravel is committed to processing your personal information in a clear and transparent way. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK Our telephone number is 0151 330 1004. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. 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